Online Returns Policy
ONLINE RETURNS POLICY – IN ADDITION TO YOUR STATUTORY RIGHTS
YOU CAN RETURN YOUR ONLINE ORDER TO OUR WEBSITE RETURNS DEPARTMENT.
Our goodwill returns policy allows you to return faulty purchases bought via the website, subject to the terms below;
Purchased items can be returned up to 14 days from receipt.
Unfortunately manufacturing faults do occasionally occur. You have 14 days to return any faulty items. All faulty items will be assessed by our RETURNS team, and if we are in agreement, items can be replaced free of delivery charge, or refunded in full. Please state your preference when returning.
You may return your purchased item(s) for an exchange or refund within 14 days of receiving it by sending the item(s) back to us to the address listed on the returns label. Full details of the free returns procedure are printed on this label. We will only refund the item(s) value(s) and not the carriage cost. You may return through any Post Office, at your own risk to Returns Department, SLR Coaching Ltd. t/a Tag Trojans®, 13 Cambray Place / Cheltenham / Glos / GL50 1JS. However, if the item that you have purchased is custom-made, we can only accept returns if the item is faulty, an item will be accepted as faulty at our discretion.
If you wish to exchange your purchase for a different size or colour, please return and place a new order from the site.
All items should be returned, in their original protective packaging un-opened and un-used. Tag Trojans® does not accept responsibility for any damage which occurs during return shipping.
Tag Trojans® reserves the right not to refund items that are deemed to be returned in a used condition.
Refunds will be credited to the original method of payment. We will not refund the original delivery charge.
We will endeavor to process refunds within 7 to 10 days, although this may vary during busy periods, including sale periods. We will endeavor to process you refund as quickly as possible, however, please allow up to 14 days after returning your items for refunds to appear in your account.
Please send all returns to the following address using the free returns label supplied in your package, following the returns instructions, or through the post office at your own expense;
C/O SLR Coaching Ltd.
13 Cambray Place